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Privacy policy



We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with "la loi n°78-17 du 6 janvier 1978 modifiée, relative à l'informatique, aux fichiers et aux libertés").

We are voluntarily registered as Data Controllers in the CNIL register. Our Registration Number is 1884456v0.

We do not sell or pass your details to any third party.

We will only email you to communicate with you about your order status or product status (eg order confirmation and invoice, shipping status, in case your order does not complete successfully, if your product needs servicing or if you have specifically requested regular reminders).

If you have registered on our mailing list you can unsubscribe at any time.

We will never collect sensitive information about you without your explicit consent.

You can check the information that we hold about you by emailing us.

If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with the law.

We will not record any telephone conversations, however, line managers will occasionally listen into conversations to help our staff improve their communication skills.

We collect information about you for a variety of reasons.

So we can process your order

So we can notify you about the shipping status

So we can inform you about important product maintenance dates

So we can notify you if your order does not successfully complete

So we can send you our regular newsletter (only if you chose to subscribe)

So we learn from your purchase journey to improve our service to you (How did you find us?)

The type of information we will collect about you includes:

Your name

Your delivery and invoice address

Special delivery instructions

Your phone number

Your IP address

Your order details

Your payment history (no card details are kept, unless you specifically ask us to do so. In this case the details will be protected in a safe)

Your email address

How did you find us? (Optional)

Details of the referring website Shipping status information

Tracking of customer visits: Extibox analyses customer journeys in an anonymous form using Google Analytics. The data gained cannot be traced back to individual visitors.


Information About Cookies and How We Use Them


Cookies, also known as browser cookies or tracking cookies are small text files which are downloaded to your device (computer, SmartPhone tablet, etc.) when you visit a website. The cookies then send data back to the that website or other website that recognises the cookie. Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it. Cookies cannot identify you personally. More information about cookies and how to manage them can be found at:



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